Cancellation Policy
At Gloow Skin, we understand that mistakes happen and you may need to cancel your order.
We offer a fair and transparent cancellation process.
1. When You Can Cancel
You may request an order cancellation before the order is processed or shipped.
Once the order has been shipped, cancellations are no longer possible.
In this case, you must wait for delivery and then request a standard return.
2. How to Request a Cancellation
To cancel your order, contact us as soon as possible at:
Please provide:
-
Full name
-
Order number
-
Email used at checkout
3. Refund for Cancelled Orders
If your order is successfully cancelled:
-
A refund will be issued to the original payment method
-
Processing time may vary depending on your bank or payment provider