Refund & Return Policy

Refund & Return Policy – Gloow Skin

At Gloow Skin, we aim to provide a safe and transparent shopping experience. If your purchase does not meet your expectations, you may request a return or refund by following the guidelines below.

1. Return Eligibility

You may request a return within 30 days from the date of delivery if the product:

Is unused
Is in its original condition
Includes all original packaging and accessories
Is not damaged due to misuse

For hygiene reasons, products showing signs of use cannot be returned.

2. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.

We may request:

Clear photos or videos of the item
Order number
Customer name

After verification, we will offer:

A replacement (when available),
Store credit, or
A full refund to the original payment method.

3. Return Shipping Costs

For defective, damaged, or incorrect items: we cover the return shipping.
For change-of-mind returns: the customer is responsible for return shipping costs.

We recommend using a trackable shipping method.
Gloow Skin is not responsible for lost return packages.

4. Refund Processing

Once we receive and inspect your returned item:

You will receive an email notification.
If approved, the refund will be issued to the original payment method.
Processing time may vary depending on your bank or payment provider.

Original shipping costs (if any) are non-refundable unless the return is due to our error.

5. Order Cancellations

Orders can only be canceled before being processed or shipped.
If your order has already shipped, you must wait for delivery and then follow the standard return process.

6. How to Start a Return

Full name
Order number
Reason for return
Photos (if applicable)

We will provide full return instructions and the return address.

7. Contact Information

Gloow Skin – Customer Support
📧 support@gloowskin.com

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