Shipping Policy
1. Processing Time
All orders are processed within 1–3 business days.
Orders are not processed on weekends or holidays.
If we experience high order volume, processing times may be slightly extended.
Customers will be notified of any significant delays.
2. Shipping Time
Estimated delivery times:
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United States: 5–12 business days
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United Kingdom: 5–12 business days
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Australia: 7–14 business days
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Canada: 7–14 business days
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Europe: 7–14 business days
Delivery times may vary depending on local postal services, customs procedures, and destination.
3. Shipping Confirmation & Tracking
Once your order is shipped, you will receive:
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A shipping confirmation email
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A tracking number (when available)
Tracking may take 1–3 business days to update.
4. Incorrect Address
Customers are responsible for providing correct and complete shipping information.
If an order is returned due to an incorrect address:
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We can reship the order once the customer pays for reshipping costs.
5. Lost or Delayed Packages
If your package appears lost or delayed:
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Contact us at support@gloowskin.com
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We will open an investigation with the shipping carrier.
If the carrier confirms the package is lost, we will offer a replacement or refund.
6. Customs, Duties & Taxes
International orders may be subject to customs fees.
These charges are the responsibility of the customer and vary by country.